Find answers to common questions about Photo-Me passport photos, digital photo codes, booth locations, refunds, visa photos and using Photo-Me photobooths across Ireland.
Find answers about Irish passport photo requirements, printed passport photos, digital passport photo codes and Irish online passport applications.
Yes. Selected Photo-Me booths can provide a digital passport photo code for Irish online passport applications. This code can be used when applying online through the Irish passport application service. Availability may vary by booth, so please check your nearest location before travelling.
1.Check your code format: Your code must follow case-sensitive guidelines and contain exactly 22 characters, split into 6 boxes, for example: 1PMI 96EN 0602 1909 37Y7 02. Here’s the breakdown:
Box 1: Always starts with 1PMI, Box 2: Machine code (e.g. 96EN), Box 3: Date the photo was taken (e.g. 0602 for June 2nd), Box 4: Time the photo was taken (e.g. 1909 for 7:09 PM), Box 5 & 6: 6 random characters (e.g. Y702). ⚠️ Important: Be careful not to mix up similar characters like 1 & I or 0 & O.
2. Have you waited 24–48 hours? During peak periods (like summer), our booths process up to 6,000 requests per day, which can cause delays of up to 48 hours for photos to reach the Irish Passport Office. Please try your code intermittently within this 48-hour window before contacting us.
3. Still not working after 48 hours? Please contact us, and we’ll investigate further.
Yes. Photo-Me booths in Ireland can provide Irish passport photos suitable for passport applications. You can use a booth to take official passport photos in minutes, with no appointment needed. Use our store locator to find your nearest Photo-Me booth and check which services are available before travelling.
Our official ID photos adhere to strict international standards, with a photo frame size of 45mm x 35mm (ICAO compliant) and a head size (chin to crown) between 26mm and 30mm.
If your Irish passport photo is rejected because of a technical issue with the booth or the photo output, please contact Photo-Me customer support. We will review the issue and advise you on the next steps. Please keep your receipt or any reference information from the booth.
In most cases, your Photo-Me passport photo should be available on the DFA website a few minutes after it has been taken. In some cases, such as during busy periods or if there is an unstable connection, it may take longer. If your code is still not working after 48 hours, please contact us for support.
Learn how to receive a digital copy of your photo for online applications and other uses.
If you choose the digital photo copy service, your photo will be sent to you by email. This is different from a digital passport photo code, which is used for Irish online passport applications. Please make sure you enter your email address correctly at the booth and check your inbox and spam or junk folder after completing your purchase.
No. A digital passport photo code is used for Irish online passport applications. A digital photo copy is a digital version of your photo that may be used for other online forms or applications, depending on the requirements of the organisation requesting it.
If you have not received your digital photo copy, please first check your spam or junk folder, as digital photo emails may sometimes be filtered there. If it is not in your inbox, spam or junk folder, please contact Photo-Me customer support with the booth location, date, time and payment information if available, so we can investigate the issue.
Yes. Photo-Me booths can provide a digital copy of your photo by email. This option is available for official photo services such as Irish passport photos and ID photos. Please make sure to select the digital copy option before completing your payment, as it cannot be added afterwards.
Find information about visa photos, official ID photos and photo requirements for other documents.
Selected Photo-Me booths can provide printed international visa photos for certain countries. Visa photo requirements vary by country, so please check the requirements for your application and use the store locator to find a booth offering the service you need.
Photo-Me booths may support visa photo formats for selected countries, such as the UK, USA, China, Canada and India. Availability may vary by booth, so please check your nearest booth before travelling and confirm the exact requirements for your visa application.
Our passport photo service provides government-compliant images that can be used for both online and paper Irish passport applications. We also offer standard ID photos suitable for any Irish document, but these are for physical use only. Additionally, some of our booths provide printed visa photos for countries such as the UK, USA, China, Canada, and India. If you need a visa photo, please check which booth locations offer this service.
Photo-Me has over 250 photobooths across Ireland. Use our store locator or browse popular city pages to find your nearest booth.
Photo-Me has over 250 photobooths across Ireland in convenient locations such as shopping centres, supermarkets, retail parks and other public places. Use our store locator to find your nearest Photo-Me booth and check which services are available before travelling.
Find your nearest Photo-Me booth here
Not always. Services may vary by booth. All Photo-Me booths in Ireland offer Irish passport photos, digital passport photo codes and ID photos. International visa photos and digital photo copy services are not available at every booth. Please use the store locator to check which services are available at your nearest Photo-Me booth before travelling.
No. You do not need an appointment to use a Photo-Me booth. Our booths are self-service, so you can visit at a time that suits you, follow the on-screen instructions and take your photo in minutes.
Learn how to use a Photo-Me photobooth, what to expect and how to prepare before taking your photo.
Photo-Me booths are self-service. When you arrive, follow the on-screen instructions, choose the type of photo you need, take your photo and complete payment when you are happy with the result. The booth will then provide your printed photos/digital service, depending on the option selected.
Yes. You can retake your photo before completing payment. You only pay when you are happy with your photo and ready to continue.
Photo-Me booths are designed to provide photos in minutes. Printed photos are usually available immediately after payment.
Photo-Me booths in Ireland accept card payments only. After taking your photo, please follow the on-screen instructions and complete your card payment when you are happy with the result.
Our photo booths are fully self-service, giving you the freedom to take your photo at your own pace, with no rush. The booth provides clear, step-by-step instructions on screen and is designed to be very easy to use. If you need assistance, our Customer Care team is available 7 days a week, Monday to Sunday, from 6 AM to 10 PM.
Find help with payment issues, rejected photos, machine problems and refund requests.
If your photo has a visible fault, such as blurriness, glare or another quality issue, please contact Photo-Me customer support. Provide the booth location, date, time and payment details if available, so we can investigate and help resolve the issue.
Photos are available in a small window outside the booth immediately after printing. If you've already checked and your photo is not there after making a payment, please contact us — we’ll be happy to help and can arrange a refund if needed.
You may be eligible for a refund if your photo was rejected due to a technical issue. If you recently submitted your ID photo for a passport, visa, or other official document and were later asked to retake the photo, we may be able to compensate you depending on the reason for the rejection.
Refunds are available if your photo was rejected due to:
1. A blurry image / 2. Lines or streaks through the photo / 3. Lens flare or glare on the image
To request a refund, please contact us with:
1. Proof of the failed application (e.g. screenshot of the rejection email or photo of the letter)
2. The time, date, and location of the machine used
Our support team will review your request and respond as soon as possible.
⚠️ Please note: We do not offer refunds if the photo was rejected due to:
1. Smiling / 2. Hair covering the face / 3. Wearing hats or accessories
These are user-related errors and are not eligible for compensation.
Enjoy our photo booths and printing kiosks near you: official compliant photos, classic ID photos, fun & vintage photos, portraits, office services, health and wellness.
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